Free, web-based medical correspondence management

Arctrieval Inc. Privacy Policy

(Last updated June 20, 2017)

At Arctrieval, Inc., we respect the privacy of our Users' information and are committed to protecting Personal Information that Users disclose on our website. This Privacy Policy describes how we will use and protect our Users' and their patients’ personal information and how we will notify our Users in the event of a security breach. This Privacy Policy is a part of our Terms of Use, which Users are required to accept in order to use the Site.

BY USING THIS SITE, USERS AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. ANY USERS WHO DO NOT AGREE WITH THESE TERMS SHOULD NOT USE THIS SITE!

About Our Privacy Policy. This Privacy Policy applies to www.Arctrieval.com and app.Arctrieval.com. The Site may contain links to other Web sites. We are not responsible for the privacy practices of other Web sites that Users may enter by, for example, clicking on an advertisement, service, or content link on the Site. We strongly encourage Users to review the privacy policy of every Web site that they visit through a link or advertisement on the Site. We also are not responsible for Healthcare Providers’ own data security practices.

Changes to Our Policy. We reserve the right to modify or amend this Privacy Policy at any time. All changes to this Privacy Policy will be effective immediately upon their posting to the Site. We will notify Users of material changes to this Privacy Policy by conspicuously posting the changes on the Site. Information collected before changes are made will be treated in accordance with the previous Privacy Policy. Each version of our Privacy Policy will be prominently marked with an effective date. CONTINUED USE OF THE SITE AFTER THE EFFECTIVE DATE OF A PRIVACY POLICY WILL INDICATE THE USER'S AGREEMENT TO ANY MODIFIED TERMS.

Definitions/Glossary. The following terms are used in this Privacy Policy and have the meaning set forth below.

The Non-Personal Information We Collect. We collect Non-Personal Information about Users, such as IP addresses, browser types, pages viewed, general demographic information, such as age, income, medical demographics, and occupation.

We use this information in the aggregate to determine how much traffic the Site receives, to statistically analyze Site usage, to improve our Content, and to customize the Site's content, layout, and services. In addition, we may use the User's IP address to help diagnose problems with our server, to manage the Site and to enhance the Site based on the usage pattern data we receive.

We may use third party service providers to assist us in collecting and analyzing Non-Personal Information, such as but not including Google Analytics.

For how we respond to Do Not Track requests regarding such information, please see this Privacy Policy.

The Personal Information We Collect. We provide Healthcare Providers and consumers with secure and efficient solutions for health information management and correspondence services. In providing these solutions, we collect both Personally-Identifiable Information and Protected Health Information from Users about themselves and/or their patients, as applicable and as further described below.

We collect information that Users voluntarily share with us, which may include a User's and/or its patients’ (1) contact information (such as name, address, email address, and phone number), (2) payment information (such as credit card information), (3) login information (such as a password, Username, and security questions/answers), (4) date of birth, and (5) Protected Health Information, subject to applicable laws and the terms of this Privacy Policy.

We may use third party service providers, such as PayPal, to collect and process payment information. As a result of the nature of our service, we may also receive the User's Protected Health Information from third parties, such as Healthcare Providers. We are not responsible for nor do we review such third-parties’ privacy policies; therefore, the User is encouraged to review and determine for itself whether it agrees with and wishes to provide personal information to such third parties.

How We Use the Personal Information We Collect. The collected information is generally used to provide health information management and correspondence services available through the Site. In providing those services, we may disclose Personal Information to Healthcare Providers, to third-party suppliers specifically involved in the processing of the User's medical record correspondence, and as otherwise necessary to provide the services request by the User. In addition:

Special Note Concerning Protected Health Information. We will comply with (1) the provisions of the HIPAA privacy and security regulations, (2) provisions of the HIPAA Security Rule that apply to business associates under the Technology for Economic and Clinical Health Act of 2009 (the HITECH Act) and (3) the privacy and security provisions of the HITECH Act that are applicable to business associates.

Handling of Electronic Records. In general, we will retain all information collected through the Site for, at a minimum, the length of time required by law or as otherwise provided for in this Privacy Policy. Our policies on specific types of information are described below:

Security. We employ technologically reasonable and current methods to help prevent unauthorized access, maintain data accuracy, and ensure correct use of information as described below.

NO DATA TRANSMISSION OVER THE INTERNET OR ANY WIRELESS NETWORK CAN BE GUARANTEED TO BE PERFECTLY SECURED. AS A RESULT, WHILE WE TRY TO PROTECT THE USER'S PERSONAL INFORMATION, WE CANNOT ENSURE OR GUARANTEE THE SECURITY OF ANY INFORMATION THAT USERS TRANSMIT TO US, AND USERS DO SO AT THEIR OWN RISK.

USERS SHOULD ALWAYS BE CAREFUL WHENEVER THEY VOLUNTARILY DISCLOSE PERSONAL INFORMATION ONLINE—FOR EXAMPLE ON MESSAGE BOARDS, THROUGH EMAIL OR IN CHAT AREAS— AS THAT INFORMATION CAN BE COLLECTED AND USED BY OTHERS.

International Transfer. We operate globally so it may be necessary to transfer Users’ information internationally. In particular, your information will likely be transferred to and processed via servers in Georgia and Arizona, United States, where many of our central databases operate. The data protection and other laws of other countries may not be as comprehensive as those in your country. Please be assured that we take reasonable steps to ensure that your privacy is protected. By accessing our Site you consent to your information being collected, used and transferred as set forth in this Privacy Policy.

How Users Can Update, Correct or Delete Their Personal Information.

Third Party Practices. This Privacy Policy addresses only the use and disclosure of information we collect from Users. If Users disclose information to third party websites, even those linked from our Site, different rules may apply to the third party's use and disclosure of the information disclosed to them. We do not control the privacy policies of third parties, and Users are subject to the privacy policies of those third parties where applicable. We encourage Users to review the privacy policy and any other policies of third party sites before disclosing their Personal Information or engaging the third party for services.

Children under the Age of 18. Users must be 18 years of age or older to use the Site. Users under the age of 18 must leave this site immediately. Parents are urged to monitor and supervise their children's online activity. No Personal Information is knowingly collected from a child under the age of 18. However, a parent or legal guardian may use the Site, including creating an account and submitting information, on behalf of a child under the age of 18. If we discover that a child under 18 has provided us with Personal Information without permission, we will delete that child's Personal Information from our records to the extent possible.

User Consent. By using the Site, the user consents to the collection and use of their Personal Information in the manner we describe in this Privacy Policy.

Your California Privacy Rights. California Civil Code Section § 1798.83 permits Users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. At this time, we do not share personal information with third parties for direct marketing purposes. If that should change in the future, you will be provided with a cost-free means of preventing such disclosures of personal information through an opt-in or opt-out process.

Our Newsletter and How to Opt-Out. We may send you company news and information from time to time. If you no longer wish to receive marketing information, press releases or any other type of information from us, including our newsletter, you may send us an email or fax to change your preferences or follow the "unsubscribe" link provided in any email that you receive from us.

Do Not Track (DNT) Disclosure. Please note that while you may have the opportunity to opt-out of targeted advertising as discussed in the “How to Opt-Out” section above, and you may be able to control the use of cookies through your Web browser as described in the “Use of Cookies” section below, some Web browsers may also give you the ability to enable a “do not track” setting. This setting sends a special signal to the Web sites you encounter while Web browsing. This “do not track” signal is different from disabling certain forms of tracking by declining cookies in your browser settings, as browsers with the “do not track” setting enabled still have the ability to accept cookies. We do not respond to Web browser “do not track” signals at this time. If we do so in the future, we will describe how we do so in this Privacy Policy. For more information about “do not track,” visit www.allaboutdnt.org.

Inquiry into Use and Disclosure of Personal Information. Upon written request and verification of the user's identity, we will provide users with the Personal Information in our possession as well as the Personal Information that we have disclosed to third parties. Requests for information should be sent to the contact information below.

Cookies and Web Beacons. We do not currently use cookies or web beacons in the provision of our services. In the event we implement the use of cookies this Privacy Policy will be updated.

Contact Information. Users who have any questions or concerns about privacy that are not addressed by this document, are encouraged to contact us by email at privacy@arctrieval.com or complete the contact form at http://www.arctrieval.com/contact-us.html.